How long will it take to receive my order?
Femme Factor products are shipped via USPS First-Class Mail the day after you order and should arrive within 2 to 5 business days.
Can I select expedited shipping?
Yes, there are expedited shipping options available for your convenience at checkout.
Can you ship to P.O. Boxes?
Yes, we ship to P.O. boxes.
How can I check the status of my order?
Please feel free to reach out to customer service at any time at CustomerCare@FemmeFactor.com and we will gladly provide you an update on your order.
You will also receive tracking information in the email provided with your order which will provide you with the up-to-date information on the status of your shipment.
What credit cards do you accept?
We currently accept Visa, MasterCard, Discover, and American Express.
How can I be sure that my information is safe and secure?
Your order is processed using our industry-standard 256-bit security encryption. This makes our order processing 256 times more secure than when you use your card at the grocery store.
Can I pay by cash?
We apologize, but we do not accept cash payments on www.FemmeFactor.com.
Can I pay by check or money order?
We apologize, but we do not accept checks or money orders on www.FemmeFactor.com.
What company name will appear on my credit card statement?
What is your return policy?
All products are available for a full refund within 30 days of order receipt. Product must be returned in its original condition for a full refund to be issued.
If you have any problems or issues with your product, please contact us at CustomerCare@FemmeFactor.com and a customer support specialist will reach out to you within 24 hours.
How and where do I send my return?
Please feel free to send back your product for return to the following:
1201 Taft Street
Rockville, Maryland 20850
Do you provide a money-back guarantee?
Yes, we provide a 30-day money-back guarantee. This means that we offer a complete refund (less shipping and handling) for any unused, returned product postmarked within 30 days of the date the product was shipped to you.
Customer Support FAQs
What if I’m not satisfied with Femme Factor products?
Unlike most businesses, Femme Factor covers you for a full 30 days, starting from the date the product was shipped to you. If you’re not 100% satisfied with your results, simply send us back your unused bottle(s) for a full refund. Please note that shipping and handling charges, including return shipping charges, are non-refundable.
Are the testimonials real?
All of the women whose stories are featured on our website are real people who have experienced real success using Femme Factor products. They are all eager and excited to share their thoughts with you.
How fast will Femme Factor products work for me?
Each supplement takes a different amount of time to start working and start delivering results. Body Fit, for example, begins working quickly. You will start to notice improvements to your workouts immediately. We recommend, however, that you use Body Fit for at least three months to experience the full benefits.
Can I take Femme Factor products with other medication, or if I am pregnant or nursing?
Talk to your doctor. In general, you should consult with a physician before taking any supplements or starting a new workout routine.